Sokunrotanak Srey
Senior Support Engineer · 10+ years in IT
Open to new opportunities- Remote · UTC+7
- 10+ yrs in IT
- ~7 yrs at GitLab
- English · professional
Looking for remote Support Engineering roles.
I'm a Senior Support Engineer with 10+ years in IT, including nearly 7 years at GitLab. I've supported the full spectrum, from internal staff to enterprise B2B customers, including Fortune 500 companies. I solve the complex, high-pressure problems that get escalated, then turning what I learn into bug reports and documentation that prevent the next ticket. I'm happiest turning a frustrated user into a confident one.
My path into IT started hands-on: managing infrastructure, networks, and systems as an IT Technician, then growing into a Senior Support Engineer role at GitLab where I support customers across the full breadth of the platform.
10+ yrs
Across IT support, systems, and infrastructure
~7 yrs
At GitLab, from Support Agent to Senior Support Engineer
What I bring
- GitLab platform troubleshooting: diagnosing application and feature issues across the product, not just one corner of it
- Authentication & identity: LDAP, SAML/SSO, and SCIM provisioning for self-managed and SaaS customers
- Systems & infrastructure: IT hardware, networking, and system administration from years of hands-on technician work
- Billing & account support: subscriptions, licensing, compute minutes, and the Customer Portal
- Improving the tooling: finding, reproducing, and filing real defects, then driving fixes with engineering
Toolbox
Platform & CI/CD
- GitLab
- GitHub
- CI/CD
- Runners
- License & Renewals
Auth & Identity
- SAML / SSO
- SCIM
- LDAP
Systems & Infrastructure
- Linux (LFCS)
- Networking
- System administration
- Bash / scripting
Ways of working
- Troubleshooting
- Customer communication
- Technical writing
- Remote / async
- Mentoring